None of us like to be disappointed, but if we are alive, then we will always be dealing with some sort of personal disappointment. Today, I want to address the business side of disappointment and ask you, “How do you deal with companies that disappoint you?” My answer is simple: I take my business somewhere else. Fool me once, shame on you. Fool me twice, shame on me.
Georgia Tech invited 20 aerospace engineers and college professors to a paper airplane flying contest to see who could design a paper airplane to stay up the longest. A contest had also been conducted for 2nd-graders in the state of Georgia to see who could design a paper airplane and fly it the longest. The 7-year-old boy who won that contest was invited to Georgia Tech to compete with the aerospace engineers.
I once read, “excuses are the lies you tell yourself.” That is a powerful statement. It is important to understand that great leaders never expect results from those who give excuses. They will go find someone else to get the job done. So, if you are looking for a great excuse to explain why you didn’t accomplish something, remember this rule: those who excel at excuses seldom excel at anything else. Great leaders are well aware of that rule. I find people who are good at making excuses, are seldom good at reaching goals, solving problems, and leading people. I am tired of people who say…
Years ago, Toyota embraced and developed a methodology for identifying and removing inefficiencies and waste in what came to be known as the famous Toyota Production System. Companies worldwide came to their facilities to see just how Toyota was accomplishing such incredible production efficiencies.
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August 1, 2021
by Robert Stevenson
