If all things were equal … Would they pick your company to do business with? Would your customers recommend your company to a friend? Would the majority of your business come from referrals? Let’s get one thing straight … ALL THINGS AREN’T EQUAL. There are different levels of quality of products and different levels of customer service.
Successful companies today are doing everything they can to simplify operations. Complicated policies, procedures, rules and regulations are being simplified, replaced or deleted. Subtraction is the exercise of genius … addition is the exercise of fools. Let me say that a different way: Simplifying is the exercise of genius… Complicating is the exercise of fools. So, SIMPLIFY your operations and your life every chance you get.
I am a fan of L.S. Barksdale. He has been described by those who personally knew him as a man of superb intelligence, deep insight, and sincere compassion for his fellow human beings. Upon retiring after a very successful business career, he decided to become an expert in the field of self-esteem. His beliefs and writings were not wishful thinking, but more direct and to the point. One colleague described his writings as "hardheaded humanism."