Consider This

Robert Stevenson’s Thoughts on the Pursuit of Excellence


Stop Recurring Problems

January 11, 2020

by Robert Stevenson

Some of the biggest challenges with companies today are “RECURRING PROBLEMS”. I’m talking about situations, hassles, and mistakes which happen over and over again that never get resolved. These occurrences are worse when they happen to customers, because if they happen once too often, customers will quit doing business with you. Consider what “RECURRING PROBLEMS” do to employees; frustration sets in, morale plummets as well as productivity and profits.



It’s Never Easy - But It’s Worth It

January 4, 2020

by Robert Stevenson

Once upon a time the newspaper industry was one of the largest employers in America. No more. At its peak (1990) in the United States, the newspaper industry employed 457,800. Today that number has almost totally evaporated. Now only 38,000 are employed in that industry. New research shows that over 2,000 newspapers have closed in the last 15 years. Circulation of daily newspapers has dropped to a 77-year low, signaling an end to print and a shift to all-digital delivery.



We’re All Vulnerable

November 3, 2019

by Robert Stevenson

I’m preparing to deliver a program next week, and the CEO of the company I’m speaking to, identified several topics he wanted me to discuss, placing particular emphasis on one issue. He said, “Rob, we can’t rest on our laurels. We have been very successful, and I don’t want our employees to think we are invulnerable. Can you make sure they understand we have to fight every day to maintain our success?”



The Contrarian

October 26, 2019

by Robert Stevenson

A contrarian is a person who takes an opposing view, especially one who rejects the majority opinion.  A contrarian can also serve as a very useful tool when it comes to making decisions. At every management meeting, I would suggest you assign at least one person to be The Contrarian; even if they agree with your idea, make them try to shoot holes in it, find fault, or consider alternatives.



Are You Working Smart?

October 20, 2019

by Robert Stevenson

Rubbermaid “thought” they needed more products to be the leader in their industry. So, they set out to invent a new product every day for several years, while also entering a new product category every 12-18 months. Fortune magazine wrote that Rubbermaid was more innovative than 3M, Intel and Apple; now that is impressive.



Comfort is the Enemy of Achievement

October 6, 2019

by Robert Stevenson

A Comfort Zone is a beautiful place, but nothing grows there. Feeling comfortable, content, and secure can be the first stage of failure. Generals lose wars because their enemy has studied their past battles and understands their combat tactics. The same is true in sports; coaches lose ballgames because their opponent has studied their tendencies. Companies go bankrupt because they didn’t change and stay current with consumer demands.



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