One Word You Need to Ensure Your Success

In between the business methodologies of Total Quality Management to Business Process Reengineering (BPR), from Six Sigma to Lean Sigma, don't lose sight of some good “Old Words;” service, trust, respect, loyalty, diligence, fairness, and integrity will serve you well in your career. Those “Old Words” should never be overlooked in our quest for the latest and greatest technological business tool or management book.

Two Words You Should Never Forget

I heard it once said that, “Anyone too busy to say, ‘Thank You,’ will soon have fewer chances to say it.” Remembering to say “THANK YOU” can make you money and friends. Forgetting those 2 simple words can disappoint anyone. DISAPPOINT is a very powerful and scary word. You see, disappoint can turn into other “Dis” words, such as...disgruntled, discouraged, disenthralled, disillusioned, disheartened, and dissatisfied.

A Manager’s Toolbox

Paper was invented in China in 100 AD. You would think in this incredible technological world we live in, that something that was invented that long ago would not be found in EVERY office in the world … but it is. There are many very dated inventions still found in our offices today … Scissors (1500 BC), Pencil (1564), Eraser (1770), Paper Clip (1899), Tape (1925), Post-It Notes (1968), and the Stapler

Who Should Adjust to Who?

The problem with many leaders is that they believe their subordinates need to adjust to them. The boss has the title, the power, the authority to make everyone adapt to their way; the “My way or the highway” mentality is a lousy way to lead people.

Always be Convenient

The day you forget you are in business for the customer is the day you start going out of business. Smart companies try to do everything they can to make things simple, easy, and convenient for their customers.

What Keeps Them Coming Back?

In this time of heavy competition and global communication that instantly allows people to share their opinions world-wide with the click of a button, I would suggest it be PRIORITY #1 in any company to figure out what your customers want, need, desire and expect. Define how you want your company to be remembered through the “Eyes of Your Customer.” Make sure everyone in your company knows what that definition is and strives to do everything they can to make it happen.