Consider This

Robert Stevenson’s Thoughts on the Pursuit of Excellence


Always be Convenient

January 20, 2019

by Robert Stevenson

The day you forget you are in business for the customer is the day you start going out of business. Smart companies try to do everything they can to make things simple, easy, and convenient for their customers.



What Keeps Them Coming Back?

January 6, 2019

by Robert Stevenson

In this time of heavy competition and global communication that instantly allows people to share their opinions world-wide with the click of a button, I would suggest it be PRIORITY #1 in any company to figure out what your customers want, need, desire and expect. Define how you want your company to be remembered through the “Eyes of Your Customer.” Make sure everyone in your company knows what that definition is and strives to do everything they can to make it happen.



It Costs a Lot to Lose an Employee

January 29, 2018

by Robert Stevenson

When a company loses an employee, they should do some serious soul searching as to why that person left. Why, you may be asking? Because, according to the Society for Human Resource Management, they have estimated that every time a business has to replace a salaried employee, it costs the company, on average, 6 to 9 months' salary. For a manager making $40,000 a year, that's $20,000 to $30,000 in recruiting and training expenses; that is a lot of money.



Can You Handle The Speed of Change

January 21, 2018

by Robert Stevenson

Did you think in 1998 that in just a few years you would never take pictures on film again? Neither did Kodak and their 170,000 employees. They had no idea their business model was about to change, and bankruptcy was in their future.



Certain APPS Will Never Exist

January 7, 2018

by Robert Stevenson

It seems that everything in our daily lives is influenced by technology. Now, it seems, if we need something, we can just go buy an APP for it. As of March, 2017, there are approximately 2.8 million APPS for Android users and 2.2 million for Apple users.

Yes, if we need it, it would seem there will probably be an APP for it. Right? Wrong!



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