
That is what their customer service representative said to me: “We can’t do anything about it.” Did the person who made that statement understand the full consequences of what they just said? Did they understand an eleven-year relationship was getting ready to be terminated? I’ll give you an even better question than that … Did they really care? What does that statement really mean? What is that person really saying to us? Mr. or Ms. Customer … “Good luck. You’re on your own” … “You are just going to have to deal with it.”