The Power of an APOLOGY

It took me years to learn: Sometimes the first to apologize wins. Conflict resolved. Tension removed. You feel better. Life goes on. The definition of an APOLOGY is: an admission of error or discourtesy accompanied by an expression of regret and should not reference mitigating or extenuating circumstances. If you reference those mitigating or extenuating circumstances, you just flipped from an APOLOGY to giving an EXCUSE. And, as Benjamin Franklin said: “Never ruin an apology with an excuse.”

Proud

Peter Drucker, the famous business guru, has written over 10,000 pages on the subject of Management; that equates to 39 books translated in 36 languages. He is best described as the FOUNDER of Modern Management. In his book, The Practice of Management, he stated, “there is only one valid definition of business purpose: to create a customer. The customer is the foundation of a business and keeps it in existence; he alone (the customer) gives employment.”