Great management guru, Peter Drucker, was awarded over 25 honorary doctorates. He wrote 39 books that were translated in over 30 languages … which adds up to over 10,000 pages of his insights on business. One of my favorite quotes by him is: “Most of what we call management consists of making it difficult for people to get their work done.”
I love this video. Watch Video It is the perfect depiction of "Giving Your All." The question we all need to ask, and answer is, "How bad do we want success?" The runner in this video was willing to put it “ALL” out there to win. It’s another new year and people making “New Year’s Resolutions” are happening all around us. Last year for my first New Year’s article I pointed out - “25% of the people who take the time to write-up their New Year’s Resolution, only last one week, before going back to their old ways. That number jumps to 34% by the end of one month. The Statistic Brain Research Institute found that only 8% are successful in achieving their resolutions; now that is a depressing number.”
American television and radio host, Larry King, once stated: "I remind myself every morning: Nothing I say this day will teach me anything. So, if I'm going to learn, I must do it by listening." The problem I see with most people in management these days, is they have forgotten how to listen. It’s as if, now that they have power over people, they’ve decided there is only one way to do things, THEIR WAY. Yes, there is only one way to do things, the RIGHT WAY … and the only way to find that way…is to listen to the people who are involved in doing it every day.
Norma Seymour was the Senior Vice President of Service Delivery for Cayman National, in the Cayman Islands. I loved how descriptive her title was … Service Delivery. Ms. Seymour took her job and title very seriously and did everything she could to help everyone in her organization deliver … as she put it … “DELIGHTFUL” customer service.
Before I go any further, I should note, there are several books of excuses. There is Garfield's Book of Excellent Excuses, Excuses for Dummies, The Little Book of Big Excuses, The Book of Big Excuses, Complete Excuses Handbook, and my favorite title ... 1,001 Excuses for How to Get Out Of and Away With Anything.
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January 22, 2023
by Robert Stevenson
