Consider This

Robert Stevenson’s Thoughts on the Pursuit of Excellence


Who Should Adjust to Who?

February 3, 2019

by Robert Stevenson

The problem with many leaders is that they believe their subordinates need to adjust to them. The boss has the title, the power, the authority to make everyone adapt to their way; the “My way or the highway” mentality is a lousy way to lead people.



Always be Convenient

January 20, 2019

by Robert Stevenson

The day you forget you are in business for the customer is the day you start going out of business. Smart companies try to do everything they can to make things simple, easy, and convenient for their customers.



What Keeps Them Coming Back?

January 6, 2019

by Robert Stevenson

In this time of heavy competition and global communication that instantly allows people to share their opinions world-wide with the click of a button, I would suggest it be PRIORITY #1 in any company to figure out what your customers want, need, desire and expect. Define how you want your company to be remembered through the “Eyes of Your Customer.” Make sure everyone in your company knows what that definition is and strives to do everything they can to make it happen.



It Can Only Be Earned

December 16, 2018

by Robert Stevenson

The definition of RESPECT is: a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements. The RESPECT I want to address today is RESPECT gained by your qualities, your character, your integrity, and your actions in your daily life. This type of RESPECT cannot be bought. It cannot be demanded. Fear will never earn it. It can only be given. And, most importantly, you must give it to get it.



The World is Rich in Genius but Poor in Wisdom

December 2, 2018

by Robert Stevenson

Back in 1900, the life expectancy for someone living in the United States was forty-seven years old; today it is seventy-eight. An interesting thing is happening in America today, Baby Boomers are retiring, only to start another career. They are hard-workers, and many of them like working, but they want a new challenge, and many have NO intention of retiring.



Frictionless

November 11, 2018

by Robert Stevenson

The most successful companies today are doing everything they can to satisfy their customers. So, the global consulting management firm, Bain & Company, did a study on how those top companies were REALLY doing in satisfying their customers. They found out 80% of the companies thought their service level set them apart from their competition. But when Bain & Company queried their customers, they found an alarming fact … only 8% of the customers believed the company actually exhibited a higher level of service than their competitor. OUCH!



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