In this time of heavy competition and global communication that instantly allows people to share their opinions world-wide with the click of a button, I would suggest it be PRIORITY #1 in any company to figure out what your customers want, need, desire and expect. Define how you want your company to be remembered through the “Eyes of Your Customer.” Make sure everyone in your company knows what that definition is and strives to do everything they can to make it happen.
The definition of RESPECT is: a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements. The RESPECT I want to address today is RESPECT gained by your qualities, your character, your integrity, and your actions in your daily life. This type of RESPECT cannot be bought. It cannot be demanded. Fear will never earn it. It can only be given. And, most importantly, you must give it to get it.
Back in 1900, the life expectancy for someone living in the United States was forty-seven years old; today it is seventy-eight. An interesting thing is happening in America today, Baby Boomers are retiring, only to start another career. They are hard-workers, and many of them like working, but they want a new challenge, and many have NO intention of retiring.
The most successful companies today are doing everything they can to satisfy their customers. So, the global consulting management firm, Bain & Company, did a study on how those top companies were REALLY doing in satisfying their customers. They found out 80% of the companies thought their service level set them apart from their competition. But when Bain & Company queried their customers, they found an alarming fact … only 8% of the customers believed the company actually exhibited a higher level of service than their competitor. OUCH!