Consider This

Robert Stevenson’s Thoughts on the Pursuit of Excellence


Passing the Baton in Business

February 25, 2018

by Robert Stevenson

Companies today, must involve lots of people in the process of serving a client, and clients understand that. But, we need to never lose sight that the ORIGINAL contact, the salesperson, the person who convinced the client to buy the product/service … the person who created rapport, confidence and trust with the client … should NEVER drop out of the process.



The Big Three in Selling

February 11, 2018

by Robert Stevenson

Developing rapport, trust and confidence are all critical if you want to make a sale. You cannot influence a client without first creating rapport. With rapport you have mutual attention, a connection, a feeling of commonality that you are in this together. You need to be in sync with your client and you can’t do that unless you try and look at the situation through their eyes. As the late, great Stephen Covey once said: “Seek first to understand, then to be understood.”



Celebrate What’s Right

February 4, 2018

by Robert Stevenson

I wish we had a “GOOD NEWS” channel. Anytime I turn on the TV they are usually talking about things that are bad, wrong, tragic, unfair, cruel, or catastrophic. Law breakers, thieves, rapists, shootings, death, despair and awful weather are the main topics of their programming. I heard a gentleman the other day say, “Why don’t we celebrate what’s right with the world, rather than what is wrong with the world.” I personally feel we all should be looking for the joy in life and sharing it.



It Costs a Lot to Lose an Employee

January 29, 2018

by Robert Stevenson

When a company loses an employee, they should do some serious soul searching as to why that person left. Why, you may be asking? Because, according to the Society for Human Resource Management, they have estimated that every time a business has to replace a salaried employee, it costs the company, on average, 6 to 9 months' salary. For a manager making $40,000 a year, that's $20,000 to $30,000 in recruiting and training expenses; that is a lot of money.



Can You Handle The Speed of Change

January 21, 2018

by Robert Stevenson

Did you think in 1998 that in just a few years you would never take pictures on film again? Neither did Kodak and their 170,000 employees. They had no idea their business model was about to change, and bankruptcy was in their future.



Certain APPS Will Never Exist

January 7, 2018

by Robert Stevenson

It seems that everything in our daily lives is influenced by technology. Now, it seems, if we need something, we can just go buy an APP for it. As of March, 2017, there are approximately 2.8 million APPS for Android users and 2.2 million for Apple users.

Yes, if we need it, it would seem there will probably be an APP for it. Right? Wrong!



FREE Robert Stevenson newsletter

Why sign up for Robert’s weekly articles:

  • It is a great way to kick-off your week

  • It will motivate, inspire, educate, and challenge you

  • It will help to make you a better employee, leader, and person

  • He shares the insights he has learned from his clients and research

  • You will receive free a collection of his favorite articles


© 2018 Seeking Excellence A Robert Stevenson Corporation. All Rights Reserved