Consider This

Robert Stevenson’s Thoughts on the Pursuit of Excellence


It Better Be Packaged Right

April 19, 2020

by Robert Stevenson

Joshua Bell is a world-renowned American violinist who made his Carnegie Hall debut at the age of 17. He has performed with the world’s premiere orchestras and conductors and is also a Grammy winner. He fills the greatest concert halls in the world where the average seat will cost $100, and front row seats cost in the thousands.



Welcome Criticism

March 1, 2020

by Robert Stevenson

Welcome criticism? Those are two words that are hard to swallow. Don't you just hate criticism? I mean, think about it. It doesn't make you feel good. You tend to question the agenda of the person giving it; is their intention to help them look better in the eyes of others at your expense? Pure and simple, criticism is a painful experience. So why should we welcome it?



Success Is Rented

February 22, 2020

by Robert Stevenson

The largest retailer in the United States in the 1950’s was Sears. In May of 1950 Sam Walton founded Walmart and Sears was not concerned. Today Walmart is ranked #29 on the Forbes Global 2000 (Companies) List based on revenues, profits, assets and market value … and Sears declared bankruptcy, October of 2018.



Quiet Abandonment

February 9, 2020

by Robert Stevenson

91% of customers who are unhappy with a brand will leave without complaining. This process of ‘QUIET ABANDONMENT’ can adversely affect a company’s image, sales and certainly their profits. Customers today, don’t even give you a chance to fix the problem. WHY? Here is one reason why. 79% of consumers who complain about a poor customer experience, are ignored. Customers are getting so conditioned to “nothing being done” when they complain … that they have quit complaining; they just leave. They quietly abandon doing business with you.



Rules are Hard to Eliminate

January 27, 2020

by Robert Stevenson

Why are some rules, polices, procedures or business practices that are obsolete or dead, still being followed? Researchers have found that once a “RULE” is written down and used in a company, it is very difficult to be eliminated … even though the original reason(s) for it being created has disappeared. The “RULE” becomes the LAW, not to be challenged by anyone. It seems that employees who challenge or question rules are seen as troublemakers or agitators, who are viewed negatively by senior management. That type of business culture will eventually devastate any company.



Stop Recurring Problems

January 11, 2020

by Robert Stevenson

Some of the biggest challenges with companies today are “RECURRING PROBLEMS”. I’m talking about situations, hassles, and mistakes which happen over and over again that never get resolved. These occurrences are worse when they happen to customers, because if they happen once too often, customers will quit doing business with you. Consider what “RECURRING PROBLEMS” do to employees; frustration sets in, morale plummets as well as productivity and profits.



FREE Robert Stevenson newsletter

Why sign up for Robert’s weekly articles:

  • It is a great way to kick-off your week

  • It will motivate, inspire, educate, and challenge you

  • It will help to make you a better employee, leader, and person

  • He shares the insights he has learned from his clients and research

  • You will receive free a collection of his favorite articles


© 2020 Seeking Excellence A Robert Stevenson Corporation. All Rights Reserved