Some of the biggest challenges with companies today are “RECURRING PROBLEMS”. I’m talking about situations, hassles, and mistakes which happen over and over again that never get resolved. These occurrences are worse when they happen to customers, because if they happen once too often, customers will quit doing business with you. Consider what “RECURRING PROBLEMS” do to employees; frustration sets in, morale plummets as well as productivity and profits.
Paper was invented in China in 100 AD. You would think in this incredible technological world we live in, that something that was invented that long ago would not be found in EVERY office in the world … but it is. There are many very dated inventions still found in our offices today … Scissors (1500 BC), Pencil (1564), Eraser (1770), Paper Clip (1899), Tape (1925), Post-It Notes (1968), and the Stapler
Most companies have them in some shape or form: Guiding Principles, Mission Statements, Vision Statements, Company Values, Company Affirmations, Statement of Purpose, Company Goals, Company Philosophy. I saw where one company had broken their mission statement into three segments, identifying them for Product Mission, Economic Mission and Social Mission.
Peter Drucker, the famous business guru, has written over 10,000 pages on the subject of Management; that equates to 39 books translated in 36 languages. He is best described as the FOUNDER of Modern Management. In his book, The Practice of Management, he stated, “there is only one valid definition of business purpose: to create a customer. The customer is the foundation of a business and keeps it in existence; he alone (the customer) gives employment.”