Success Is Rented

The largest retailer in the United States in the 1950’s was Sears. In May of 1950 Sam Walton founded Walmart and Sears was not concerned. Today Walmart is ranked #29 on the Forbes Global 2000 (Companies) List based on revenues, profits, assets and market value … and Sears declared bankruptcy, October of 2018.

Quiet Abandonment

91% of customers who are unhappy with a brand will leave without complaining. This process of ‘QUIET ABANDONMENT’ can adversely affect a company’s image, sales and certainly their profits. Customers today, don’t even give you a chance to fix the problem. WHY? Here is one reason why. 79% of consumers who complain about a poor customer experience, are ignored. Customers are getting so conditioned to “nothing being done” when they complain … that they have quit complaining; they just leave. They quietly abandon doing business with you.

Two Words You Should Never Forget

I heard it once said that, “Anyone too busy to say, ‘Thank You,’ will soon have fewer chances to say it.” Remembering to say “THANK YOU” can make you money and friends. Forgetting those 2 simple words can disappoint anyone. DISAPPOINT is a very powerful and scary word. You see, disappoint can turn into other “Dis” words, such as...disgruntled, discouraged, disenthralled, disillusioned, disheartened, and dissatisfied.

A Manager’s Toolbox

Paper was invented in China in 100 AD. You would think in this incredible technological world we live in, that something that was invented that long ago would not be found in EVERY office in the world … but it is. There are many very dated inventions still found in our offices today … Scissors (1500 BC), Pencil (1564), Eraser (1770), Paper Clip (1899), Tape (1925), Post-It Notes (1968), and the Stapler

Who Should Adjust to Who?

The problem with many leaders is that they believe their subordinates need to adjust to them. The boss has the title, the power, the authority to make everyone adapt to their way; the “My way or the highway” mentality is a lousy way to lead people.

Passing the Baton in Business

Companies today, must involve lots of people in the process of serving a client, and clients understand that. But, we need to never lose sight that the ORIGINAL contact, the salesperson, the person who convinced the client to buy the product/service … the person who created rapport, confidence and trust with the client … should NEVER drop out of the process.