Consider This

Robert Stevenson’s Thoughts on the Pursuit of Excellence


Vainglorious

June 28, 2020

by Robert Stevenson

So, you’re the boss, the head person in charge. Have you ever thought about how you got there? Have you ever considered all the people who helped to push your career along, until you finally made it? Have you ever given any consideration to the support personnel you have on staff who make you look good, make you look efficient, make you look smart, every day? The folks who handle the little, tedious, or sometimes annoying things that need to be handled, so you can concentrate on the big stuff … have you ever thought about them?



The Same Thing

June 2, 2020

by Robert Stevenson

Experience has taught me that we should always be striving to improve, move forward, stretch our limitations, try something new or different and doing the “SAME” thing is a deterrent to all of those. As Dr. Seuss said, “Why fit in, when you were born to stand out?”



Killing Ideas Can Hurt Your Future

June 16, 2019

by Robert Stevenson

So, you have called a meeting and there they all sit; Bias, opinionated, have favorites, scared of senior management, narrow-minded, open-minded, power seekers, egotists, young, old, seasoned veterans, inexperienced rookies, risk takers, and others who always play it safe. Then someone makes a suggestion and the games begin. The idea doesn’t stand on its own. Oh, no … quite the contrary. Unfortunately, most people “size up” the person who shared it. The definition of “sizing up” is, to examine something or someone carefully and decide what you think about it, him, or her.”



Creating the Perfect Team

June 9, 2019

by Robert Stevenson

Google has collected endless amounts of data and conducted countless studies, spending millions of dollars and thousands of hours, all in an effort to better understand their employees. One initiative was to try and understand what makes a team effective. Specifically, Google wanted to know why some teams excelled while others didn’t. The study was called PROJECT ARISTOTLE, and they gathered up some of Google’s best talent to try and understand, codify and decipher how to create high functioning teams.



That is a powerful statement and a very final one. What in the world could cause a customer to say that? I find it very confusing why companies persist in doing things that customers hate. No customer wants to hear, “We are experiencing unusually high call volumes.” What that says to customers is, senior management has failed to employ enough staff to properly service incoming calls. It didn’t matter what time they call the company, they will ALWAYS get the same message. A simple way to solve that problem is to quit doing business with them. 33% of Americans say they’ll consider switching companies after just a single instance of poor service.



Be Cautious of Easy

June 24, 2018

by Robert Stevenson

I believe success comes to those people who learn how to do the hard things. They accept them for what they are - difficulties they must handle if they plan on being successful. The first thing to understand about success is … it isn’t easy. The definition of easy is … requiring no great labor or effort, uncomplicated, unchallenging, painless, simple, without difficulty.



FREE Robert Stevenson newsletter

Why sign up for Robert’s weekly articles:

  • It is a great way to kick-off your week

  • It will motivate, inspire, educate, and challenge you

  • It will help to make you a better employee, leader, and person

  • He shares the insights he has learned from his clients and research

  • You will receive free a collection of his favorite articles


© 2020 Seeking Excellence A Robert Stevenson Corporation. All Rights Reserved