If all things were equal … Would they pick your company to do business with? Would your customers recommend your company to a friend? Would the majority of your business come from referrals? Let’s get one thing straight … ALL THINGS AREN’T EQUAL. There are different levels of quality of products and different levels of customer service.
Successful companies today are doing everything they can to simplify operations. Complicated policies, procedures, rules and regulations are being simplified, replaced or deleted. Subtraction is the exercise of genius … addition is the exercise of fools. Let me say that a different way: Simplifying is the exercise of genius… Complicating is the exercise of fools. So, SIMPLIFY your operations and your life every chance you get.
Georgia Tech invited 20 aerospace engineers and college professors to a paper airplane flying contest to see who could design a paper airplane to stay up the longest. A contest had also been conducted for 2nd-graders in the state of Georgia to see who could design a paper airplane and fly it the longest. The 7-year-old boy who won that contest was invited to Georgia Tech to compete with the aerospace engineers.
Andy Grove, former Chairman of Intel, once stated. “Only the paranoid survives. Paranoids believe someone or some force is out to get them.” In this time of a thriving economy, companies have a tendency to relax and that, to me, is a big problem. Mr. Grove went on to say, “Success breeds complacency and complacency breeds failure.”