None of us like to be disappointed, but if we are alive, then we will always be dealing with some sort of personal disappointment. Today, I want to address the business side of disappointment and ask you, “How do you deal with companies that disappoint you?” My answer is simple: I take my business somewhere else. Fool me once, shame on you. Fool me twice, shame on me.
No books have been written on surviving a pandemic of this magnitude. Many companies today are facing considerable difficulties, some even bankruptcy. I don’t want anyone to doubt their skills, talent, knowledge or leadership ability because of a disaster they didn’t cause. There will be a lot of lessons learned because of Covid-19, but there is also some good news coming the way for many people.
When the coronavirus pandemic erupted, COMPANIES HAD TO CHANGE. For most companies, business-as-usual for serving customers, working with suppliers, collaborating with colleagues, or getting anything done—had to be done differently and the changes had to be made immediately. Accelerating the scope and scale of innovation was a must. The speed of decision making took on a whole new meaning.
If you want to persuade, influence, direct, or motivate people, you need to be an effective communicator. There are three keys to being an effective communicator – trust, believability, and likeability. These keys unlock a very important door that allows you to have an emotional connection with anyone.
Would you believe that there is an organization in America today that lists 90 traits, characteristics, and soft-skills they want their employees to have? Well, there is. My first thought when I saw the list was … these folks are nuts! But, after reviewing the list, I changed my mind. All of them are doable and warrant our attention. Success is all about constantly becoming a better version of ourselves. But, what do we have to go by? How do we grade ourselves?
“A wise man once said nothing.” What a great quote we should all make note of. Silence is a powerful statement, a smart tactic, and many times, a wise choice. Meaningless silence is always better than speaking meaningless words. Maybe we should give some serious thought to the fact that we have a mouth that we can close and ears that we can’t close.
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August 1, 2021
by Robert Stevenson